Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:
1. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1935686 Title: gnome gui crash Status in gnome-shell package in Ubuntu: Incomplete Bug description: hello, My ubuntu crashing periodically. I have tried 18.04, 18.10 and 21.04. Gnome is crashing and must be restarted using reset button on my case. ProblemType: Bug DistroRelease: Ubuntu 21.04 Package: gnome-shell 3.38.4-1ubuntu3~21.04.1 ProcVersionSignature: Ubuntu 5.11.0-22.23-generic 5.11.21 Uname: Linux 5.11.0-22-generic x86_64 ApportVersion: 2.20.11-0ubuntu65.1 Architecture: amd64 CasperMD5CheckResult: unknown Date: Fri Jul 9 17:50:35 2021 DisplayManager: gdm3 GsettingsChanges: InstallationDate: Installed on 2021-06-07 (31 days ago) InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1) RelatedPackageVersions: mutter-common 3.38.4-1ubuntu2 SourcePackage: gnome-shell UpgradeStatus: Upgraded to hirsute on 2021-07-06 (2 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1935686/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp