Public bug reported:
No audio/mic from internal speakers/build in microphone running Ubuntu
20.04, 20.10 or 21.04 . Can connect via USB headset and audio will
work. Tried suggestions from Dell XPS 17 (9700) but this is the new
model and fixes do not work. Currently running 21.04 with proposed.
Have tried hirsute-proposed (5.11.0-24-generic) with no luck.
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.11.0-24.25-generic 5.11.22
Uname: Linux 5.11.0-24-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mblack 1698 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 12 11:21:27 2021
InstallationDate: Installed on 2021-07-07 (4 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/15/2021
dmi.bios.release: 1.2
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 012MMP
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.0:bd06/15/2021:br1.2:svnDellInc.:pnXPS179710:pvr:rvnDellInc.:rn012MMP:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 17 9710
dmi.product.sku: 0A5D
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug hirsute
** Description changed:
- No audio/mic from internal speakers/build in microphone. Can connect
- via USB headset and audio will work. Tried suggestions from Dell XPS
- 17 (9700) but this is the new model and fixes do not work.
+ No audio/mic from internal speakers/build in microphone running Ubuntu
+ 20.04, 20.10 or 21.04 . Can connect via USB headset and audio will
+ work. Tried suggestions from Dell XPS 17 (9700) but this is the new
+ model and fixes do not work. Currently running 21.04 with proposed.
Have tried hirsute-proposed (5.11.0-24-generic) with no luck.
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.11.0-24.25-generic 5.11.22
Uname: Linux 5.11.0-24-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC0: mblack 1698 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: mblack 1698 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 12 11:21:27 2021
InstallationDate: Installed on 2021-07-07 (4 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
PackageArchitecture: all
ProcEnviron:
- TERM=xterm-256color
- PATH=(custom, no user)
- XDG_RUNTIME_DIR=<set>
- LANG=en_US.UTF-8
- SHELL=/bin/bash
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/15/2021
dmi.bios.release: 1.2
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 012MMP
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.0:bd06/15/2021:br1.2:svnDellInc.:pnXPS179710:pvr:rvnDellInc.:rn012MMP:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 17 9710
dmi.product.sku: 0A5D
dmi.sys.vendor: Dell Inc.
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1935850
Title:
Dell XPS 17 (9710) PCI/internal sound card not detected
Status in alsa-driver package in Ubuntu:
New
Bug description:
No audio/mic from internal speakers/build in microphone running Ubuntu
20.04, 20.10 or 21.04 . Can connect via USB headset and audio will
work. Tried suggestions from Dell XPS 17 (9700) but this is the new
model and fixes do not work. Currently running 21.04 with proposed.
Have tried hirsute-proposed (5.11.0-24-generic) with no luck.
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 5.11.0-24.25-generic 5.11.22
Uname: Linux 5.11.0-24-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mblack 1698 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 12 11:21:27 2021
InstallationDate: Installed on 2021-07-07 (4 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/15/2021
dmi.bios.release: 1.2
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.0
dmi.board.name: 012MMP
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.2.0:bd06/15/2021:br1.2:svnDellInc.:pnXPS179710:pvr:rvnDellInc.:rn012MMP:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 17 9710
dmi.product.sku: 0A5D
dmi.sys.vendor: Dell Inc.
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