Re-installing the printer using the CUPS browser interface solved the
issue. There seem to be some difference between this method and using
the Ubuntu Settings tool. Issue is resolved.

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-screenshot in Ubuntu.
https://bugs.launchpad.net/bugs/1944727

Title:
  Screen shot leaves HP printer in non-working state

Status in gnome-screenshot package in Ubuntu:
  New

Bug description:
  This is a weird bug and difficult to debug. However:
  I have Ubuntu 21.04 fully updated as of 2021-09-23.
  Printing something that has been captured by gnome-screenshot will print fine 
with my HP Color Laserjet Pro M477fdw printer. However, it will leave the 
printer in a state where any subsequent print will fail, regardless of document 
or machine. Even printing from a Macbook Air will fail. The printer reports any 
subsequent file to be printed as corrupt and nothing comes out. The only way to 
recover from this state is to power-cycle the printer.
  This ONLY happen with screenshots. It happens BOTH when the screenshot has 
been pasted into Libre Office, and when the screenshot has been saved to a .png 
and printed from Image Viewer.
  This issue does however NOT happen on my CANON Pro 100 inkjet printer.
  So blame the printer, yes, but I have not been able to repeat it without 
gnome-screenshot. It's the common factor.
  Before Ubuntu 21.04 the default screen capture program was different, or at 
least it looked different, but previously I had no problem. I have been running 
Ubuntu with this printer for many years.
  Summary:
  I can only print screenshots once.
  I expect to be able to print two screen shots in sequence without requiring 
to power cycle the printer in between.
  I can upload an example file (that only print once) if required.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-screenshot/+bug/1944727/+subscriptions


-- 
Mailing list: https://launchpad.net/~desktop-packages
Post to     : desktop-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~desktop-packages
More help   : https://help.launchpad.net/ListHelp

Reply via email to