Public bug reported:
Sound only works when inserting a headphone. Speakers do not work at
all. Device appears as unplugged on pavucontrol.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mfe 42222 F.... pulseaudio
/dev/snd/pcmC0D2p: mfe 42222 F...m pulseaudio
/dev/snd/pcmC0D1c: mfe 42222 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Mar 5 09:46:34 2022
InstallationDate: Installed on 2022-02-25 (7 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofsoundwire failed
Symptom_Card: sof-soundwire - sof-soundwire
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mfe 42222 F.... pulseaudio
/dev/snd/pcmC0D2p: mfe 42222 F...m pulseaudio
/dev/snd/pcmC0D1c: mfe 42222 F...m pulseaudio
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [Latitude 9420, Intel Tigerlake HDMI, Digital Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/11/2021
dmi.bios.release: 1.7
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.7.1
dmi.board.name: 08XKF8
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.7.1:bd11/11/2021:br1.7:svnDellInc.:pnLatitude9420:pvr:rvnDellInc.:rn08XKF8:rvrA01:cvnDellInc.:ct31:cvr:sku0A5B:
dmi.product.family: Latitude
dmi.product.name: Latitude 9420
dmi.product.sku: 0A5B
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1963738
Title:
[Latitude 9420, Intel Tigerlake HDMI, Digital Out, HDMI] No sound at
all
Status in alsa-driver package in Ubuntu:
New
Bug description:
Sound only works when inserting a headphone. Speakers do not work at
all. Device appears as unplugged on pavucontrol.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mfe 42222 F.... pulseaudio
/dev/snd/pcmC0D2p: mfe 42222 F...m pulseaudio
/dev/snd/pcmC0D1c: mfe 42222 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Mar 5 09:46:34 2022
InstallationDate: Installed on 2022-02-25 (7 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofsoundwire
failed
Symptom_Card: sof-soundwire - sof-soundwire
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mfe 42222 F.... pulseaudio
/dev/snd/pcmC0D2p: mfe 42222 F...m pulseaudio
/dev/snd/pcmC0D1c: mfe 42222 F...m pulseaudio
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [Latitude 9420, Intel Tigerlake HDMI, Digital Out, HDMI] No sound at
all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/11/2021
dmi.bios.release: 1.7
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.7.1
dmi.board.name: 08XKF8
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.7.1:bd11/11/2021:br1.7:svnDellInc.:pnLatitude9420:pvr:rvnDellInc.:rn08XKF8:rvrA01:cvnDellInc.:ct31:cvr:sku0A5B:
dmi.product.family: Latitude
dmi.product.name: Latitude 9420
dmi.product.sku: 0A5B
dmi.sys.vendor: Dell Inc.
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