The file prints with pdftops-renderer=gs. I can fix this for me personally, but is there any way to adjust the default CUPS configuration for the type of printer that I have to make this setting the default for others with the same printer, so they don't also run into this issue?
** Changed in: cups (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1967816 Title: PDF file completely silently fails to print, computer claims it printed, printer shows no trace of it Status in cups package in Ubuntu: New Bug description: I have an HP LaserJet M551dn printer which usually works just fine with CUPS. Tonight, however, I discovered that I was completely unable to print one particular PDF file (unfortunately I can't provide you with the file because it's a scan of a tax form with PII on it). CUPS claimed that it printed the file and there are no errors in the log. On the other side, the printer doesn't show any trace of the file haven't been sent to it. The print job isn't in the job log, and at no point while CUPS claims it's printing does the printer make any noise or any of its lights blink as they usually do when a job is being sent to it. I don't know how to debug this further. I'm attaching the section of /var/log/cups/error_log from the attempt to print the file. This is reproducible every time with this particular file, including immediately after updating to all current Jammy packages and rebooting. ProblemType: Bug DistroRelease: Ubuntu 22.04 Package: cups 2.4.1op1-1ubuntu4 ProcVersionSignature: Ubuntu 5.15.0-23.23-generic 5.15.27 Uname: Linux 5.15.0-23-generic x86_64 ApportVersion: 2.20.11-0ubuntu80 Architecture: amd64 CasperMD5CheckResult: unknown CurrentDesktop: ubuntu:GNOME Date: Mon Apr 4 20:51:23 2022 InstallationDate: Installed on 2019-01-02 (1188 days ago) InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3) Lpstat: device for duplex: socket://m551dn.kamens.brookline.ma.us:9100 device for HP_LaserJet_500_color_M551_1637DA: implicitclass://HP_LaserJet_500_color_M551_1637DA/ device for simplex: socket://m551dn.kamens.brookline.ma.us:9100 MachineType: Acer Predator G6-710 Papersize: letter PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/simplex.ppd', '/etc/cups/ppd/duplex.ppd', '/etc/cups/ppd/HP_LaserJet_500_color_M551_1637DA.ppd'] failed with exit code 2: grep: /etc/cups/ppd/simplex.ppd: Permission denied grep: /etc/cups/ppd/duplex.ppd: Permission denied grep: /etc/cups/ppd/HP_LaserJet_500_color_M551_1637DA.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.15.0-23-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to jammy on 2022-02-20 (43 days ago) dmi.bios.date: 05/18/2016 dmi.bios.release: 5.11 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: R01-A4 dmi.board.name: Predator G6-710 dmi.board.vendor: Acer dmi.chassis.type: 3 dmi.chassis.vendor: Acer dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR01-A4:bd05/18/2016:br5.11:svnAcer:pnPredatorG6-710:pvr:rvnAcer:rnPredatorG6-710:rvr:cvnAcer:ct3:cvr:sku: dmi.product.family: Acer Desktop dmi.product.name: Predator G6-710 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1967816/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp