Public bug reported:
I have tried everything I could find on the web to try and fix this. The
sound input and outputs do not work on my machine. The only way I can
hear sounds is if I use a bluetooth headset and in that case too the
mic/input doesn't work so I cannot attend meetings and calls. The
internal speaker nor the 3.5mm headphones jack work.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.13.0-44.49~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-44-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gitarlvr53 1409 F.... pulseaudio
/dev/snd/pcmC0D0p: gitarlvr53 1409 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat May 28 08:17:26 2022
InstallationDate: Installed on 2022-05-18 (10 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofsoundwire failed
Symptom_Card: sof-soundwire - sof-soundwire
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gitarlvr53 1409 F.... pulseaudio
/dev/snd/pcmC0D0p: gitarlvr53 1409 F...m pulseaudio
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [HP Spectre x360 Convertible 13-aw2xxx, Intel Tigerlake HDMI, Digital
Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/20/2021
dmi.bios.release: 15.15
dmi.bios.vendor: AMI
dmi.bios.version: F.15
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8709
dmi.board.vendor: HP
dmi.board.version: 31.32
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 31.32
dmi.modalias:
dmi:bvnAMI:bvrF.15:bd12/20/2021:br15.15:efr31.32:svnHP:pnHPSpectrex360Convertible13-aw2xxx:pvr:rvnHP:rn8709:rvr31.32:cvnHP:ct31:cvrChassisVersion:sku2D9H6PA#ACJ:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 13-aw2xxx
dmi.product.sku: 2D9H6PA#ACJ
dmi.sys.vendor: HP
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2022-05-26T08:42:52.633727
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1976155
Title:
[HP Spectre x360 Convertible 13-aw2xxx, Intel Tigerlake HDMI, Digital
Out, HDMI] No sound at all
Status in alsa-driver package in Ubuntu:
New
Bug description:
I have tried everything I could find on the web to try and fix this.
The sound input and outputs do not work on my machine. The only way I
can hear sounds is if I use a bluetooth headset and in that case too
the mic/input doesn't work so I cannot attend meetings and calls. The
internal speaker nor the 3.5mm headphones jack work.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.13.0-44.49~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-44-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.24
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gitarlvr53 1409 F.... pulseaudio
/dev/snd/pcmC0D0p: gitarlvr53 1409 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat May 28 08:17:26 2022
InstallationDate: Installed on 2022-05-18 (10 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofsoundwire
failed
Symptom_Card: sof-soundwire - sof-soundwire
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gitarlvr53 1409 F.... pulseaudio
/dev/snd/pcmC0D0p: gitarlvr53 1409 F...m pulseaudio
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [HP Spectre x360 Convertible 13-aw2xxx, Intel Tigerlake HDMI, Digital
Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/20/2021
dmi.bios.release: 15.15
dmi.bios.vendor: AMI
dmi.bios.version: F.15
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8709
dmi.board.vendor: HP
dmi.board.version: 31.32
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 31.32
dmi.modalias:
dmi:bvnAMI:bvrF.15:bd12/20/2021:br15.15:efr31.32:svnHP:pnHPSpectrex360Convertible13-aw2xxx:pvr:rvnHP:rn8709:rvr31.32:cvnHP:ct31:cvrChassisVersion:sku2D9H6PA#ACJ:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 13-aw2xxx
dmi.product.sku: 2D9H6PA#ACJ
dmi.sys.vendor: HP
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2022-05-26T08:42:52.633727
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1976155/+subscriptions
--
Mailing list: https://launchpad.net/~desktop-packages
Post to : desktop-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~desktop-packages
More help : https://help.launchpad.net/ListHelp
