Public bug reported:
I get an error "Secure connection failed" whenever I attempt to
authenticate to accounts that are hosted by Google. This affects
gmail.com addresses and addresses in other domains that use Google
Workspaces. I am able to connect to other mail servers (e.g. ones
running dovecot).
In order to make sure the problem wasn't caused by any plugin, etc. that
I had installed, I reinstalled the packages and moved aside the
~/.thundirbird directory.
The problem still occurs doing the account setup phase for the Google
accounts. I enter the name, address, password in the main Thunderbird
window, and then get a pop-up window that asks for account name and
password again. After entering that, it proceeds to ask me if I want to
allow Thunderbird permission to access mail, calendars, etc., and it
then asks me to do the two-factor authentication. It's after I do the
two-factor authentication and click the button to indicate that I have
done so that I get the error.
There should not be any outbound firewall rules blocking connections to
Google servers. IPv6 does not work properly from this network, but I
don't have any known problems with IPv4 connections to Google.
Ubuntu 20.04
thunderbird 1:102.8.0+build2-0ubuntu0.20.04.1
thunderbird-gnome-support :102.8.0+build2-0ubuntu0.20.04.1
** Affects: thunderbird (Ubuntu)
Importance: Undecided
Status: New
** Attachment added: "Screenshot from 2023-03-07 03-02-57.png"
https://bugs.launchpad.net/bugs/2011471/+attachment/5654222/+files/Screenshot%20from%202023-03-07%2003-02-57.png
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https://bugs.launchpad.net/bugs/2011471
Title:
Unable to authenticate to Google Gmail mail servers: Secure connection
failed
Status in thunderbird package in Ubuntu:
New
Bug description:
I get an error "Secure connection failed" whenever I attempt to
authenticate to accounts that are hosted by Google. This affects
gmail.com addresses and addresses in other domains that use Google
Workspaces. I am able to connect to other mail servers (e.g. ones
running dovecot).
In order to make sure the problem wasn't caused by any plugin, etc.
that I had installed, I reinstalled the packages and moved aside the
~/.thundirbird directory.
The problem still occurs doing the account setup phase for the Google
accounts. I enter the name, address, password in the main Thunderbird
window, and then get a pop-up window that asks for account name and
password again. After entering that, it proceeds to ask me if I want
to allow Thunderbird permission to access mail, calendars, etc., and
it then asks me to do the two-factor authentication. It's after I do
the two-factor authentication and click the button to indicate that I
have done so that I get the error.
There should not be any outbound firewall rules blocking connections
to Google servers. IPv6 does not work properly from this network, but
I don't have any known problems with IPv4 connections to Google.
Ubuntu 20.04
thunderbird 1:102.8.0+build2-0ubuntu0.20.04.1
thunderbird-gnome-support :102.8.0+build2-0ubuntu0.20.04.1
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/2011471/+subscriptions
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