Thank you for taking the time to report this bug and helping to make
Ubuntu better. It sounds like some part of the system has crashed. To
help us find the cause of the crash please follow these steps:

1. Run these commands:
    journalctl -b0 > journal.txt
    journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.

Please take care to avoid attaching .crash files to bugs as we are
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risk for yourself.

** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu)

** Summary changed:

- Xorg freeze
+ gnome-shell freeze

** Changed in: gnome-shell (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/2042729

Title:
  gnome-shell freeze

Status in gnome-shell package in Ubuntu:
  Incomplete

Bug description:
  Computer unresponsive after closing laptop screen and reopening. GDM
  screen does not appear to login, just see contents of the X session
  before i closed the lid.  mouse moves and hardware buttons (mute, caps
  lock etc) are responsive with LEDs. Have to hard reboot to login and
  use computer

  ProblemType: Bug
  DistroRelease: Ubuntu 23.10
  Package: xorg 1:7.7+23ubuntu2
  ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
  Uname: Linux 6.5.0-10-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  .proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
  .proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
  .proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
  .proc.driver.nvidia.registry: Binary: ""
  .proc.driver.nvidia.suspend: suspend hibernate resume
  .proc.driver.nvidia.suspend_depth: default modeset uvm
  .proc.driver.nvidia.version:
   NVRM version: NVIDIA UNIX x86_64 Kernel Module  535.129.03  Thu Oct 19 
18:56:32 UTC 2023
   GCC version:
  ApportVersion: 2.27.0-0ubuntu5
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CasperMD5CheckResult: pass
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Nov  4 15:33:14 2023
  DistUpgraded: 2023-11-02 15:19:38,871 DEBUG 'libkf5itemviews5' scheduled for 
remove but not safe to remove, skipping
  DistroCodename: mantic
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GpuHangFrequency: Several times a week
  GpuHangReproducibility: Yes, I can easily reproduce it
  GpuHangStarted: Within the last few days
  GraphicsCard:
   Intel Corporation CoffeeLake-H GT2 [UHD Graphics 630] [8086:3e9b] (prog-if 
00 [VGA controller])
     Subsystem: Lenovo CoffeeLake-H GT2 [UHD Graphics 630] [17aa:229f]
   NVIDIA Corporation TU117M [GeForce GTX 1650 Mobile / Max-Q] [10de:1f91] (rev 
a1) (prog-if 00 [VGA controller])
     Subsystem: Lenovo TU117M [GeForce GTX 1650 Mobile / Max-Q] [17aa:229f]
  InstallationDate: Installed on 2023-05-24 (164 days ago)
  InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230417)
  MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   XDG_RUNTIME_DIR=<set>
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.5.0-10-generic 
root=UUID=45e4e3f8-045a-4651-bd83-6087eca44175 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  Title: Xorg freeze
  UpgradeStatus: Upgraded to mantic on 2023-11-02 (2 days ago)
  dmi.bios.date: 09/19/2023
  dmi.bios.release: 1.48
  dmi.bios.vendor: LENOVO
  dmi.bios.version: N2OET61W (1.48 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 20QV00BRUK
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0J40697 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: None
  dmi.ec.firmware.release: 1.22
  dmi.modalias: 
dmi:bvnLENOVO:bvrN2OET61W(1.48):bd09/19/2023:br1.48:efr1.22:svnLENOVO:pn20QV00BRUK:pvrThinkPadX1Extreme2nd:rvnLENOVO:rn20QV00BRUK:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20QV_BU_Think_FM_ThinkPadX1Extreme2nd:
  dmi.product.family: ThinkPad X1 Extreme 2nd
  dmi.product.name: 20QV00BRUK
  dmi.product.sku: LENOVO_MT_20QV_BU_Think_FM_ThinkPad X1 Extreme 2nd
  dmi.product.version: ThinkPad X1 Extreme 2nd
  dmi.sys.vendor: LENOVO
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.115-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3
  version.libgl1-mesa-glx: libgl1-mesa-glx 23.0.4-0ubuntu1~23.04.1
  version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
  version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20210115-1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 
1:1.0.17-2build1

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