Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:
1. Run these commands: journalctl -b0 > journal.txt journalctl -b-1 > prevjournal.txt and attach the resulting text files here. 2. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/2045632 Title: gnome-shell libmozjs g_closure_unref: assertion closure->ref_count > 0 failed Status in gnome-shell package in Ubuntu: Incomplete Bug description: While just using my system, GNOME Shell suddenly disappeared and logs shows: déc. 05 09:02:23 portable-alex gnome-shell[4341]: g_closure_unref: assertion 'closure->ref_count > 0' failed déc. 05 09:02:23 portable-alex gnome-shell[4341]: GNOME Shell crashed with signal 11 déc. 05 09:02:23 portable-alex gnome-shell[4341]: == Stack trace for context 0x55996924e410 == déc. 05 09:02:23 portable-alex kernel: traps: JS Helper[4367] general protection fault ip:7fe24f05d21c sp:7fe2339fec80 error:0 in libmozjs-115.so.115.3.0[7fe24ef18000+b73000] ProblemType: Bug DistroRelease: Ubuntu 23.10 Package: gnome-shell 45.1-0ubuntu1 ProcVersionSignature: Ubuntu 6.5.0-13.13-generic 6.5.3 Uname: Linux 6.5.0-13-generic x86_64 ApportVersion: 2.27.0-0ubuntu5 Architecture: amd64 CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Tue Dec 5 09:08:03 2023 DisplayManager: gdm3 InstallationDate: Installed on 2022-07-04 (519 days ago) InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419) ProcEnviron: LANG=fr_FR.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color XDG_RUNTIME_DIR=<set> RelatedPackageVersions: mutter-common 45.0-3ubuntu3.1 SourcePackage: gnome-shell UpgradeStatus: Upgraded to mantic on 2023-10-16 (50 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/2045632/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp