Hi Konstantin,
I wrote to you in a separate email, so I will post here for the benefit
of the group. I have sent this issue to my support contact at Geeksphone
and was assured that this had been tested and should be working.
However, he will send it along to his team for further checking after we
receive more detailed information about the exact problem, make, model
and additional details I requested of you (thanks in advance for those,
they will help a lot!).
I will get back to the list with more information as I have it.
To your higher-level question, as we have one-off problems or issues of
this kind during this developer preview, we can take them to our vendor
contacts at regular intervals to request to have them addressed
providing we have all of the details. When the volume of issues grows,
we will assess the problems by-the-numbers and by the type (so, we will
look first at issues with high volume of reports or issues with critical
(as you say blocking) results as the top priority for escalation to the
owners.
Let me know if you have any questions at all and thanks again for
bringing this to the list.
Regards,
Michelle Luna
On 5/15/13 5:52 AM, Konstantin Lepikhov wrote:
Greetings!
Recently I've bought Peak phone for B2G hacking and app development. Also
I'm interested in Gaia translation but it's not the point. The main
problem is how to get vendor support from geekphone - for example, current
modem Peak firmware doesn't work well with russian carriers (well, better
say it doesn't support data transfer at all). modem firmware as the kernel it's
vendor thing that must came from geekphone but there is no such things at
Geekphone site (even links to support/download or direct contacts). It's
reminds me chinese cheap phone makers - sell phones first, maybe support
them in future (or not). So the question is how Mozilla as B2G inventor
and promoter handle such situation with vendors? Right now it's blocker
for project because phone remains closed at telephony part or even
unsupported.
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