On 11/24/2015 01:12 PM, Michael Henretty wrote: > My point is that there are a lot of bugs that simply don't get looked > at, especially those filed in Gaia, General or System. Voting is a > form of crowdsourcing.
No bug should be ignored. I know that's hard, especially in large components, but I don't think we can just crowdsource triage. To a user, any bug they file is ipso facto valid, and we should do our very best to at least give them the time it takes for us to reply to the bug. Even if our response is WONTFIX, it's better than leaving those bugs in limbo. This might prove unmanageable for some large components, but even if we just made it a goal to be really diligent about triaging *new* bugs, we'd likely get better results (and avoid frustrating new bug-filers who try to help us). > It seems weird to argue so strongly against trying this before we've had a > chance to > validate it for Firefox OS. Firefox OS isn't the only product Mozilla works on. Votes have already been tried in various forms in other products (e.g. Desktop, Thunderbird), and I think it would be wise to consult people at Mozilla with experience trying this. Even if we still use Bugzilla votes in the end, having the extra context could reduce the issues with them. As a former(?) Thunderbird developer, I've seen some of the problems with Bugzilla votes first-hand. I imagine Desktop developers have seen even more problems. To quote Ehsan Akhgari from a discussion about removing the "votes" feature from Bugzilla[1]: "I cannot remember a single instance where I or someone who I know has used the number of votes on a bug as an input for making a decision, and that is for good reason, since the number of votes tell you nothing about how severe a problem actually is, and everything about, well, how many people have voted for it. I have however seen people on few occasions recommending angry users to "vote" for a bug, mostly as a way to make them stop complaining. I find that dishonest and distasteful, if not meant as a joke." > Maybe you're right and this will prove too noisy and skewed, > but let's give the participation team a chance to test this out before > we call a stop to it. If they haven't already, I highly recommend the participation team discuss this with the Desktop team, since they've been around for a long time and I'm sure many people there have strong opinions about how well-suited Bugzilla votes are to this problem. - Jim [1] https://groups.google.com/forum/#!topic/mozilla.dev.platform/uUQxA2_xjN4/discussion _______________________________________________ dev-fxos mailing list [email protected] https://lists.mozilla.org/listinfo/dev-fxos
