new cert management problem

[Ken Anderson]

Hello,

I have a geotrust cert that I need to renew.
Here's what I'm doing...

Login, click on new cert management.

create new order and add item 'digital certificate'
Select 'true business id' and enter domain name

Fill out form - using whois data & data from business lic, data in csr matches too.

save order to pending, then click process order 'go' button...

order is cancelled with error "Certificate request not accepted by supplier"

I'm doing nothing different than I would do if I were placing the order directly with Geotrust, with the exception of saving $50 :-)

Any ideas what might be going wrong?

This is a renewal cert, and I'm just pasting last year's csr info, which works fine at the Geotrust site to renew certs on anything but IIS5, which I'm not using.

Thanks for any ideas.

Ken Anderson
Pacific Internet