Hi, If you log, or work with, PI Requests, please read this email.
Today, we have migrated our cloud instance of JIRA ServiceDesk into our local JIRA Software. This resulted in some important changes that I will outline below. *Why did we do it?* - We won't have problems with licenses anymore (we kept running out of licenses on ServiceDesk) - We can now use Mozilla LDAP SSO to log in to JIRA - Easier maintenance and compatibility with other teams who use JIRA at Mozilla - More features, allowing future improvements and integrations *Is the URL to the service the same?* No. The new URL is https://jira.mozilla.com (the old URL was moz-pi-test.atlassian.net) *Is the UI the same as before?* No. JIRA Software is not the same product as JIRA ServiceDesk. The UI will look a bit different, but all the fields, states and other concepts are the same, so the transition should be quite painless for most. *Where are my existing PI Requests?* In order to figure out correct URL to access your existing PI Requests, you need to know the request number. For example, if your PI Request number was PI-123, the new URL will be this: https://jira.mozilla.com/browse/PI-123 If you don't know your PI Request number, you can either try to find it here: https://jira.mozilla.com/secure/RapidBoard.jspa?rapidView=263 or contact me for help. *How do I log new PI Requests?* New URLs are documented on our PI Request mana page: https://mana.mozilla.org/wiki/display/PI/PI+Request *I have other question or issue that wasn't answered above.* Please contact me and I will be able to help. I would encourage everybody to try to log in to the new system in order to make sure you have the correct permissions. You can use the example URL I showed above to make sure you can see the ticket correctly: https://jira.mozilla.com/browse/PI-123 I would like to take this opportunity to thank Marek Platta and Majken Longlade for their hard work on this migration, and for working during the weekend to keep the disruptions to minimum. Great job guys! Don't hesitate to contact me if you have any questions or comments. Regards, Tom _______________________________________________ dev-platform mailing list dev-platform@lists.mozilla.org https://lists.mozilla.org/listinfo/dev-platform
