On Fri, Aug 05, 2016 at 09:44:58PM -0700, Ryan Sleevi wrote:
> On Friday, August 5, 2016 at 4:32:52 PM UTC-7, Kathleen Wilson wrote:
> > I am planning to have Salesforce automatically send the following email on 
> > the second and fourth Tuesday of each month to the Primary POC for each CA 
> > owner in the report, and have it CC the CA's email alias.
> 
> Kathleen,
> 
> This may be a separate discussion, but have you considered setting this list 
> as the TO: and having it BCC: the owners, for situations where you have CAs 
> not completing things in a timely manner / as expected?
> 
> The downside to these automated emails is it that it's hard for the public to 
> know when CAs are having issues, such as non-compliance, short of 
> re-implementing the same checks using the Salesforce data that's publicly 
> available. By posting to this list (and I'm not sure if the Salesforce system 
> uses a fixed address or not; if not, it may be a bit harder to get it 
> automatically posted publicly), it has a better chance of being part of the 
> permanent record, so that in the future, others can understand what 
> historical issues there were with particular CAs, and how they were resolved.
> 
> It also may help put appropriate public pressure to have the issue corrected 
> quickly, which seems like a net-win.

I guess the same could go for e-mails about reminders that their
audit period is over and should put up a new audit report, at
least if they're really late.


Kurt

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