I made this request privately before, apparently without success, so I'm repeating it publically in hopes that others on the team will support it.
I'd like our procedures modified to eliminate any updates to the bug database that don't add value. In particular, I'd like to see the "this wasn't fixed in release 0.xx" updates stopped. There are two primary reasons for this: 1. The noise that they add to the database make it impossible run useful queries like "show me the bugs that haven't been updated in the last year" or "show me the bugs that were updated the longest time ago." 2. These updates are basically taunting our bug report reporters. They hear little or no human feedback on their bug reports, but then every 6-18 months we send them automated email saying "Just wanted to let you that we ignored your problem AGAIN." This leads to bugs like issue 664 which has been open for 4 1/2 years, has never been acknowledged or updated by a human, but has had *6* automated updates posted to it. That particular issue was raised by a former developer, but there are equivalent situations for external users as well. If we were to make a goal of, for example, acknowledging bug reports within 60 days and providing users with updates at least once every two years, there'd be no way we could use our tools to support that goal (see #1). (BTW, I'd like to set the bar much higher, but we currently don't even meet this loose standard.) Finding known problems in a given release can be done with a simple query and doesn't require modifying the database at all. On the other hand, given our current practices, there's no way to find bugs that we've ignored for long periods of time other than brute force manual browsing individual open bug reports. It's too late for this release, but I'd like this to be the last release that this is done for. Tom --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
