On Fri, 17 Mar 2006 09:39:25 -0600, James Hill <[EMAIL PROTECTED]>
wrote:
Hello BizDev Mailing List,
I was wondering if any of you would be kind enough to answer a few
questions regarding your experiences with openoffice in the commercial
world.
I run a business in the UK thats mission is to bring open source
software to the business world, and I'm looking into the viability of
promoting and supporting openoffice.
The basic model is to charge businesses a yearly fee, and in return
install openoffice and upgrade it once a year, and offer support
services.
What I would like to know is:
Once OpenOffice is installed on a typical windows desktop, how often
will people be likely to ask for support?
How much support is typically asked for? (How long does the typical
issue take to resolve).
The average is about 4 hrs. The community is very active on resolving and
documenting bugs. Of course remember if there are bugs and there needs to
be coding it will be reported on the queue. If there is user level issues
then it will be resolved in about 4hrs to 24 hrs.
Is anyone in the UK offering OpenOffice support already? If so, maybe
we can team up. If not, would anyone be interested in using my
support services?
I think there is we have a business directory, however their support is
different and is based on trainning really.
Kind Regards,
--
Alexandro Colorado
CoLeader of OpenOffice.org ES
http://es.openoffice.org
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