On 9/19/2013 6:12 PM, Ryan Ollos wrote:
Hi Ben,
Did the feedback from Olemis help you sort out the issue of not being
able to change the owner? Was it just a matter of not noticing the
place where it can be changed on the form? I could imagine someone
focusing on the //Assigned to admin// in the form shown below, and not
noticing that the button with the label //Status// allows the ticket
owner to be changed using the Workflow dialog. If you have any
suggestions where we can improve in this area, please let us know!
Ryan, yes I just missed the place to change the owner of a ticket as it
wasn't not where I was expecting it. But Olemis's comments got me sorted
out. As for changing the project of a ticket, I think it would be a
very useful feature but it sounds like the project / ticket structure is
in flux and needs to be finalized before adding this feature. As I
understand it, the fact that that batch change currently works on
changing a ticket's product is more luck than design and may break as
things settle.
Ben
