I'm forwarding this message on behalf of a user (after translating the
original text in Spanish, adding a bit of slang-ish terms and
inserting my own comments ;) . I mostly agree in some points that's
why I'm forwarding it to the ML, especially to request for keeping QCT
ticket notification visible long after creation, figure out how/where
to include it and file a new ticket @ i.a.o/bh .
<msg>
When QCT form is submitted there's no confirmation indicating that
ticket was actually created except for the small window that pops up
after a while (<= due to limited bandwith it takes a while to be
shown) and that , at least in my case , captures whole attention
because
1. it remains open for about 2 or 3 seconds
2. if using a laptop mouse pad then it ends up to be extremely
complicated to follow ticket link (<= obviously not a Mac user)
3. if the popup is missed for any reason then finding the ticket
is a time consuming task, at least more time-consuming than
it should be due to the fact that:
* ticket URL has to be guessed
* ticket does not show up in dashboard (<= owner and component
not in QCT)
* therefore a custom query is required
4. the default configuration is sub-optimal since it's always necessary to
surf to ticket page in order to fill remaining fields
(<= component , priority , custom fields , ... which otoh are
configurable).
Summarizing , the confirmation of the most recent ticket must remain
in the page just in case it's not possible to capture QCT notification
and browsing to ticket page is still needed.
</msg>
--
Regards,
Olemis - @olemislc
