KelvinVenancio opened a new issue, #7487:
URL: https://github.com/apache/incubator-devlake/issues/7487
<!--
Licensed to the Apache Software Foundation (ASF) under one or more
contributor license agreements. See the NOTICE file distributed with
this work for additional information regarding copyright ownership.
The ASF licenses this file to You under the Apache License, Version 2.0
(the "License"); you may not use this file except in compliance with
the License. You may obtain a copy of the License at
http://www.apache.org/licenses/LICENSE-2.0
Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.
-->
## Question
Hi everyone,
I hope you’re all doing well.
I have a question regarding incident management: why is it necessary for
every incident to be linked to a deployment? I’ve noticed in the documentation
that incidents are linked to deployments, but not all incidents are directly
caused by deployments. For instance, major cloud outages, human errors, or
infrastructure changes can trigger incidents as well.
We currently use Jira, where we could set up one board for
deployment-related incidents and another for other types of incidents. However,
the challenge arises with PagerDuty, which automatically routes incidents to
DevLake regardless of their cause.
Does anyone have tips or suggestions on how to effectively manage incidents
that aren’t directly linked to deployments?
Thank you.
## Screenshots
If applicable, add screenshots to help explain.
## Additional context
Add any other context here.
--
This is an automated message from the Apache Git Service.
To respond to the message, please log on to GitHub and use the
URL above to go to the specific comment.
To unsubscribe, e-mail: [email protected]
For queries about this service, please contact Infrastructure at:
[email protected]
