joshuabezaleel opened a new issue, #8666: URL: https://github.com/apache/incubator-devlake/issues/8666
### Search before asking - [x] I had searched in the [issues](https://github.com/apache/incubator-devlake/issues?q=is%3Aissue) and found no similar issues. ### What happened I was trying to pull data from JIRA Cloud of my company's. My goal is particularly to fill the `incidents` table/entity for the DORA metrics. Got this error instead. ``` time="2025-12-19 14:26:07" level=error msg=" [pipeline service] [pipeline #15] [task #3620] [collectIssuleField] end api collection error\n\tcaused by: error inserting raw rows into _raw_jira_api_issue_fields (500)" time="2025-12-19 14:26:07" level=info msg=" [pipeline service] [pipeline #15] [task #3620] subtask collectIssuleField finished in 2331 ms" time="2025-12-19 14:26:07" level=error msg=" [pipeline service] [pipeline #15] [task #3620] subtask collectIssuleField ended unexpectedly\n\tWraps: (2) Error waiting for async Collector execution\n\tWraps: (3) error inserting raw rows into _raw_jira_api_issue_fields (500)\n\tError types: (1) *hintdetail.withDetail (2) *hintdetail.withDetail (3) *errors.errorString" ``` <img width="455" height="299" alt="Image" src="https://github.com/user-attachments/assets/672d0212-7aed-4598-a91d-68c51f658ac3"; /> ### What do you expect to happen Table `_raw_jira_api_issue_fields`, `_tool_jira_issues`, and `incidents` to be filled, so later I could observe the DORA dashboard on Grafana of Change Failure Rate and Median Time to Restore Service. ### How to reproduce 1. Latest version of `v1.0.3-beta8` 2. Create connection to JIRA Cloud 3. Scope config for `Incidents` is `Task` (which I think is default given by JIRA) 4. Execute the pipeline to Collect Data ### Anything else 1. Is there anything that I can do to debug/fix this? Or do I need to use the dbt/customize plugin? I saw that the customize only support issues but not incidents. 2. I already changed the log level of `lake` to `debug` instead of `info` but there doesn't seem to be any additional helping log. 3. I'm attaching the JIRA Scope Config (transformation for Incident) and the corresponding JIRA card (which shows the Task work type) if needed. <img width="898" height="649" alt="Image" src="https://github.com/user-attachments/assets/22f3449b-7fd9-42ed-b586-cb42705ee323"; /> <img width="613" height="168" alt="Image" src="https://github.com/user-attachments/assets/7d5b0488-dc65-45e4-a6cc-4ad718c76cba"; /> 4. The ICM itself is actually a JIRA project (I haven't been converting it Board since it needs the Admin to do that). Is it possible that it might be the cause? Since I see previous issues that mentions for JIRA connection it only able to retrieve from Board and not Project. - https://github.com/apache/incubator-devlake/issues/8196#issuecomment-2484039714 - https://github.com/apache/incubator-devlake/discussions/6832 ### Version v1.0.3-beta8 ### Are you willing to submit PR? - [x] Yes I am willing to submit a PR! ### Code of Conduct - [x] I agree to follow this project's [Code of Conduct](https://www.apache.org/foundation/policies/conduct) -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: [email protected] For queries about this service, please contact Infrastructure at: [email protected]
