Sorry I mixed up Jim and Gary here!
Thorsten Ziehm wrote:
Hi Jim,
we take care on each crash we know on OOo. That's why I want to discuss
the problems in the correct mailing lists and why I provide you the
alternative to send me a document which show the crash reproducibly.
But if you are not able to help us to identifying the problem, than we
cannot help you and the product. Your crash is sent only once to our
data base and not all crash reports show an exact error. So a
reproducible scenario can help here.
Thanks,
Thorsten
Jim Harris wrote:
How is it possible to blame a software crash on data input? Is not one
of the rules of good software (which, of course, OOo is) that it must
detect bad input, e.g. the "problem with the document", provide a
rational response (e.g. fix it, explain it), and keep going?
Is a software crash, other than one induced by an error in the
underlying platform and/or OS, _ever_ an acceptable response to _any_
problem?
Jim
>>> [EMAIL PROTECTED] 2:26 AM 5/8/20078/2007 >>>
Hi Gary,
first of all, this isn't the correct mailing list to discuss bugs in
OOo. Please discuss this in [EMAIL PROTECTED], there you will get
the help you needed.
I took a look into our data base for stacktraces. I could found only one
with your email address and this stack looks like a problem with the
document and not with the system.
If it isn't possible for you to write a issue in IssueTracker for your
problem, please send me in a private mail a document, which crashes on
your system.
Here are some links for QA on OOo :
QA pages on OOo :
http://qa.openoffice.org/
Information how to write a bug :
http://qa.openoffice.org/ooQAReloaded/ooQA-ReportBugs.html
IssueTracker :
http://qa.openoffice.org/issue_handling/pre_submission.html
Thorsten
Gary Schnabl wrote:
> I haven't experienced problems with Writer until fairly recently. From
> "reading the mail" in some OOo forums, it appears that the Windows
Vista
> (and perhaps XP) implementations are not anywhere near as stable as
the
> previous versions. I have a helluva time trying to convert .sxw
files to
> .odt without having Writer crash or opening some .odt files within
> Writer without having Writer freeze so that I have to resort to the
Task
> Manager and kill Writer. Currently, I've been using Vista Ultimate the
> past two weeks, and using OOo has been a nightmare of having to
> repeatedly having to restart Writer after crashing or having to
kill it
> after it keeps hanging up.
>
> If OOo is becoming quite user unfriendly as I believe it is to Windows
> Vista users, how can OOo attract new (or retain its current) users if
> what I am experiencing is routinely happening? I will probably have to
> edit or whatever using MS Word and occasionally convert that to Writer
> if I have so much of my time wasted with crashing or frozen Writer
> documents.
>
> Gary Schnabl
>
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