There is a lot more worth reading in this PDF describing the Finnish government's pilot and migration to OOo. What is quoted below is only a small sample. Notably, Appendix 1 is the collection of 107 questions that users asked during the pilot study and Appendix 2 is entitled, "Framework for an OpenOffice.org basic training day," an outline of topics covered. This document is a gold mine for OOo documentation developers.
<http://ec.europa.eu/idabc/servlets/Doc?id=27850> (PDF), pg. 11.
For the installation of OpenOffice.org on Windows XP platform for all 10 000 workstations of the Ministry of Justice and its administrative sector, a special installation model based on OpenOffice version 2.0.2 was prepared. The installation model was published as a manual "OpenOffice.org version 2. Installation handbook" [Fin2006b] in September 2006 by the Ministry of Justice. The handbook gives guidelines in several installation issues and was written to serve both private persons and organizations considering the migration to OpenOffice.org. The installation model described in the handbook consists of the following entities: Basic installation of the Finnish-language OpenOffice.org ✔ Recommendations on OpenOffice.org user settings ✔ Installation of the Swedish language package to enable the Swedish user interface ✔ Installation of the Finnish spell checking and hyphenation package ✔ Installation of spell checking and hyphenation packages for foreign languages ✔ The design and installation of a customized default text template ✔ Installation of MultiSave add-on module ✔ Installation of the clip art library ✔ OpenOffice.org settings for Swedish-language offices ✔ Table 6. The OpenOffice.org installation model on Windows XP platform ... [Fin2006b] OpenOffice.org version 2. Installation handbook (OpenOffice.orgve Asennuskäsikirja). Jukka Friman and Martti Karjalainen, Ministry of J Operations and administration 2006:27, 12 September 2006. ISBN 952-466-391-0. (95 pages, in Finnish). http://www.om.fi/Etusivu/Julkaisut/Julkaisusarjat/Toimintajahallinto/ Toiminnanjahallinnonarkisto/Toimintajahallinto2006/1157538492255 <<< Best regards, Marbux