Ed, Sir, I'll have a look and get back to you.
Abhay On Tue, May 29, 2018 at 8:54 PM Ed Cable <[email protected]> wrote: > Abhay, > > I like the suggestion of RocketChat given its active community, license > compatibility and feature-richness. While we don't need all of its > capabilities around team and group chat, it's livechat functionality would > meet our needs. > > Abhay or Saksham - are you able to install locally on your machine and > test out live chat functionality? Most of the use cases wouldn't be > chatting in real time so we would need to ensure that livechat feature > supports asynchronous communication well in that the incoming query can get > responded to from both the support staff or the client whenever they have a > chance to respond to the message. The routing of messages seems to be quite > robust and we should explore how that would need to work with staff/offices > in Mifos to ensure support messages get routed to right people. > > https://rocket.chat/docs/administrator-guides/livechat/ > > We should also see if the livechat history can be stored in a client > record as that's important as well. > > @Maek Twain <[email protected]> I don't think we'd have to worry > about too many concurrent users as we wouldn't be leveraging group chat but > we should make sure performance is good and doesn't bog down web app as > when we had a live chat widget in their before it did. > > > Ed > > On Sun, May 27, 2018 at 10:45 AM Saransh Sharma <[email protected]> > wrote: > >> One thing about Rocket chat it lags a lot in case we have lots of user! >> >> >> On Sun, May 27, 2018 at 3:48 PM, Abhay Chawla <[email protected]> >> wrote: >> >>> Hello Everyone, >>> >>> I think we could try using Rocket.Chat Live Chat feature for adding chat >>> widgets to the Online Banking App and Mobile App on the client side. >>> Further, admins would respond to clients' queries from the Self Service >>> User Administrative Portal. Rocket.Chat is open source with MIT license, >>> so >>> it can be customized accordingly and they offer >>> cross-platform compatibility (Android, Web, IOS) as well. >>> https://rocket.chat/ >>> https://github.com/RocketChat/Rocket.Chat >>> Although it looks good, I am a bit confused on what kind of tool are we >>> exactly looking for. Can you please clarify a little bit on this? >>> Most of the other tools I could find are not having a proper license and >>> are paid. Rocket.Chat on the other hand can be hosted on the >>> organisation's >>> own server as well. >>> >>> I would also like to apologize for replying late as I got preoccupied >>> with >>> the exams last week and could not participate in the conversation. >>> >>> Thanks, >>> Abhay >>> >>> >>> On Fri, May 18, 2018 at 2:01 AM Ed Cable <[email protected]> wrote: >>> >>> > Hi gentlemen, >>> > >>> > Since all three of you will possibly have some interaction with this >>> > functionality as part of your GSOC project, (Saksham - mobile banking >>> 3.0 >>> > app, abhay - self-service admin portal, and ankur- mobile wallet 2.0) I >>> > wanted to resurface the discussion on the list as to what tool(s) we've >>> > been evaluating and are proposing to use for this functionality. >>> > >>> > Saksham and Abhay, can you list out what you had been proposing so our >>> > mentors can help finalize a decision with the rest of the community. >>> > >>> > Thanks, >>> > >>> > Ed >>> > >>> > -- >>> > *Ed Cable* >>> > President/CEO, Mifos Initiative >>> > [email protected] | Skype: edcable | Mobile: +1.484.477.8649 >>> > >>> > *Collectively Creating a World of 3 Billion Maries | *http://mifos.org >>> > <http://facebook.com/mifos> <http://www.twitter.com/mifos> >>> > >>> > >>> >> >> >> >> -- >> >> Best Regards >> >> Saransh Sharma >> >> Upscale Consultancy PVT LTD. >> >> Disclaimer: >> >> >> ---------------------------------------------------------------------------------------------- >> This email was sent from within the Upscale Consultancy Services Pvt Ltd. >> The contents of this email, including the attachments, are LEGALLY >> PRIVILEGED AND CONFIDENTIAL to the intended recipient at the email address >> to which it has been addressed. If you receive it in error, please notify >> the sender immediately by return email and then permanently delete it from >> your system.The unauthorized use, distribution, copying or alteration of >> this email, including the attachments, is strictly forbidden. Thank >> you.Please note that neither Upscale Group nor the sender accepts any >> responsibility for viruses and it is your responsibility to scan the email >> and attachments (if any). >> >> ---------------------------------------------------------------------------------------------- >> >> >> > > > -- > *Ed Cable* > President/CEO, Mifos Initiative > [email protected] | Skype: edcable | Mobile: +1.484.477.8649 > > *Collectively Creating a World of 3 Billion Maries | *http://mifos.org > <http://facebook.com/mifos> <http://www.twitter.com/mifos> > >
