Hi, I feel there are couple of action items here..
a) JIRA to track work for slack-ML integration b) Document the support triaging process : Slack (level 1) -> Github Issues (level 2 , triage, root cause) -> JIRA (level 3, file bug, get resolution) . P.S: Mailing List is very similar to Slack as well IMO.. i.e mostly level 1 things (w.r.t to triaging issues). Do you all agree? Thanks Vinoth On Sat, Apr 4, 2020 at 3:03 AM leesf <[email protected]> wrote: > Sorry to chime in so late, in fact we did discussion integrate slack with > dev ML before [1], but seems like it needs some other work before working, > in order to reduce repetitive workload, I am +1 to move some debugging > question to GH issues, which could be easily searched. > > [1] > > https://lists.apache.org/thread.html/r0575d916663f826a5078363ec913c53360afb372471061aa60fd380c%40%3Cdev.hudi.apache.org%3E > > lamber-ken <[email protected]> 于2020年4月4日周六 上午12:47写道： > > > > > > > Thanks you all, > > > > > > Agree with Sudha, it's ok to answer simple questions and move debugging > > type of questions to GH issues. > > So, let's try to guide users who asking debugging questions to use GH > > issues if possible. > > > > > > Thanks, > > Lamber-Ken > > > > > > > > > > > > At 2020-04-03 07:19:26, "Bhavani Sudha" <[email protected]> wrote: > > >Also one thing I wanted to note. I feel it should be okay to answer > simple > > >`what does this mean` type of questions in slack and move debugging type > > of > > >questions to GH issues. What do you all think? > > > > > >Thanks, > > >Sudha > > > > > >On Thu, Apr 2, 2020 at 11:45 AM Bhavani Sudha <[email protected]> > > >wrote: > > > > > >> Agree on using GH issues to post code snippets or debugging issues. > > >> > > >> Regarding mirroring slack to commits, the last time I checked there > was > > no > > >> options that was readily available ( there were one or two paid > > products). > > >> It looked like we can possibly develop our own IFTT/ web hook on > slack. > > Not > > >> sure how much of work that is. > > >> > > >> > > >> Thanks, > > >> Sudha > > >> > > >> > > >> On Thu, Apr 2, 2020 at 8:40 AM Vinoth Chandar <[email protected]> > > wrote: > > >> > > >>> Hello all, > > >>> > > >>> Actually that's how we have been using GH issues.. Both slack/ml are > > >>> inconvenient for sharing code and having long threaded conversations. > > >>> (same > > >>> issues raised here). > > >>> > > >>> That said, we could definitely formalize this and look to move slack > > >>> threads into GH issue for triaging (then follow up with JIRA, if real > > bug) > > >>> before they get too long. > > >>> > > >>> >>slack has some answerbot to auto reply and promote users to create > GH > > >>> issues. > > >>> Worth looking into.. There was also a conversation around mirroring > > >>> #general into commits or something for indexing/searching.. ? > > >>> > > >>> > > >>> On Thu, Apr 2, 2020 at 1:36 AM vino yang <[email protected]> > wrote: > > >>> > > >>> > Hi Lamber-Ken, > > >>> > > > >>> > Thanks for rasing this problem. > > >>> > > > >>> > >> 3. threads cann't be indexed by search engines > > >>> > > > >>> > Yes, I always thought that it would be better to have a "users" ML, > > but > > >>> it > > >>> > is not clear whether only the Top-Level Project can have this ML. > > >>> > > > >>> > Best, > > >>> > Vino > > >>> > > > >>> > > > >>> > Shiyan Xu <[email protected]> 于2020年4月1日周三 上午4:54写道： > > >>> > > > >>> > > Good idea to use GH issues as triage. > > >>> > > > > >>> > > Not sure if slack has some answerbot to auto reply and promote > > users > > >>> to > > >>> > > create GH issues. If it can be configured that way, that'd be > great > > >>> for > > >>> > > this purpose :) > > >>> > > > > >>> > > On Tue, 31 Mar 2020, 10:03 lamberken, <[email protected]> wrote: > > >>> > > > > >>> > > > Hi team, > > >>> > > > > > >>> > > > > > >>> > > > > > >>> > > > > > >>> > > > Many users use slack ask for support when they met bugs / > > problems > > >>> > > > currently. > > >>> > > > > > >>> > > > but there are some disadvantages we need to consider: > > >>> > > > > > >>> > > > 1. code snippet display is not friendly. > > >>> > > > > > >>> > > > 2. we may miss some questions when questions come up at the > same > > >>> time. > > >>> > > > > > >>> > > > 3. threads cann't be indexed by search engines > > >>> > > > > > >>> > > > ... > > >>> > > > > > >>> > > > > > >>> > > > > > >>> > > > > > >>> > > > So, I suggest we should guide users to use GitHub issues as > much > > as > > >>> we > > >>> > > can. > > >>> > > > > > >>> > > > step1: guide users use GitHub issues to report their questions > > >>> > > > > > >>> > > > step2: developers can pick up some issues which they are > > interested > > >>> in. > > >>> > > > > > >>> > > > step3: raise a related JIRA if needed > > >>> > > > > > >>> > > > step4: add some useful notes to troubleshooting guide > > >>> > > > > > >>> > > > > > >>> > > > > > >>> > > > Any thoughts are welcome, thanks : ) > > >>> > > > > > >>> > > > > > >>> > > > Best, > > >>> > > > Lamber-Ken > > >>> > > > > >>> > > > >>> > > >> > > >
