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https://issues.apache.org/jira/browse/SOLR-7796?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=14628819#comment-14628819
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Shawn Heisey commented on SOLR-7796:
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Some other things discussed in IRC were potential confidentiality concerns.
One idea put forth was to give the user a list of checkboxes to choose what
info they want to include.
For the first button I mentioned above (the one that generates a text structure
for copy/paste), I don't like the idea of giving the user the option to exclude
info. My reasons: That info will typically contain very little that might be
confidential, and a person in a support role will be able to help more if all
that info is included. I think it's sufficient to include a warning telling
the user that they should review the information for anything confidential and
redact it before sending it to anyone.
For the second button, the one that includes more comprehensive info in a
downloadable file, confidential info is far more likely, and in that situation
it is prudent to give the user a chance to exclude anything sensitive, like
their config file(s) for the dataimport handler.
> Implement a "gather support info" button
> ----------------------------------------
>
> Key: SOLR-7796
> URL: https://issues.apache.org/jira/browse/SOLR-7796
> Project: Solr
> Issue Type: Improvement
> Components: web gui
> Reporter: Shawn Heisey
> Priority: Minor
>
> A "gather support info" button in the admin UI would be extremely helpful.
> There are some basic pieces of info that we like to have for problem reports
> on the user list, so there should be an easy way for a user to gather that
> info.
> Some of the more basic bits of info would be easy to include in a single file
> that's easy to cut/paste -- java version, heap info, core/collection names,
> directories, and stats, etc. If available, it should include server info
> like memory, commandline args, ZK info, and possibly disk space.
> There could be two buttons -- one that gathers smaller info into an XML,
> JSON, or .properties structure that can be easily cut/paste into an email
> message, and another that gathers larger info like files for configuration
> and schema along with the other info (grabbing from zookeeper if running in
> cloud mode) and packages it into a .zip file. Because the user list eats
> almost all attachments, we would need to come up with some advice for sharing
> the zipfile. I hate to ask INFRA for a file sharing service, but that might
> not be a bad idea.
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