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https://issues.apache.org/jira/browse/SOLR-9587?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=16282504#comment-16282504
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Shawn Heisey commented on SOLR-9587:
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I've begun some initial work on a script for this. For now, I'm ignoring the
fact that we don't have any kind of infrastructure for collecting packages from
users. I will write up a wiki page with some suggestions about file sharing
sites like Dropbox, and have the script output the URL for that page.
Despite my personal opinion that I could do a better job with the script if I
wrote it in perl, I have decided to write it as a shell script for better
portability. I'm trying very hard to NOT use any bashisms, so the script will
work on the original bourne shell (/bin/sh), but since all of the systems I
have easy access to use either bash or dash for /bin/sh, I can't be 100 percent
certain that I've succeeded.
Once I've finished the first draft, a review with suggestions for any mistakes
I've made would be appreciated. Additional ideas for information that can
easily be gathered are also appreciated.
> Script for creating a redacted tech support package
> ---------------------------------------------------
>
> Key: SOLR-9587
> URL: https://issues.apache.org/jira/browse/SOLR-9587
> Project: Solr
> Issue Type: New Feature
> Security Level: Public(Default Security Level. Issues are Public)
> Components: scripts and tools
> Reporter: Shawn Heisey
> Priority: Minor
>
> When users need help with Solr from the project, relevant config and log
> information from their install is usually the best way that we can help them.
> If we had an easy way to gather all useful information into a single
> compressed file that a user could place onto a file sharing site, we'd be in
> awesome shape.
> If the script was smart enough to try and keep the final size of the package
> under 1MB, which might be challenging until we have a better handle on
> logfile rotation, most users would be able to share the package using
> Apache's own pastebin, which can be found here: http://apaste.info
> If we pass control to the SolrCLI Java class as part of the script
> functionality, we can also automatically redact any *config* information that
> we *know* to be sensitive, like passwords. Automatic redaction of logfiles
> might be nearly impossible, but we should be making efforts in our standard
> INFO-level logging to never log anything most users would consider to be
> sensitive. If the user bumps to DEBUG or TRACE, all bets are off.
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