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https://issues.apache.org/jira/browse/OFBIZ-1538?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=13047938#comment-13047938
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Jacques Le Roux commented on OFBIZ-1538:
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Should we not close this?

> Recover shopping cart and email customer for feedback or support.
> -----------------------------------------------------------------
>
>                 Key: OFBIZ-1538
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1538
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: order
>            Reporter: Rohit Sureka
>
> Hi,
> I would like to propose a new feature in the order manager and the ecommerce 
> application. The feature should allow the sales manager or marketing officer 
> of the company to recover the items in the shopping cart of a online shopper 
> who did added the products to the cart and signed for an account on the 
> website but for some reason did not complele the transaction. The officer 
> shoufd be able to retrieve the carts in a list and must be able to see the 
> items in each cart. He must then be able to send courtesy emails (from a 
> template) to the selected customers, asking for feedback on the shopping 
> experience and/or offering any help/support the customer might need to 
> complete the transaction.
> I believe this to be a very useful feature and help to business improve its 
> customer-care and at the same time increase the conversions.
> Any ideas and suggestions of this is welcome.
> Thanks,
> Rohit

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