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Pierre Smits commented on OFBIZ-6728: ------------------------------------- Doing professional services is different than doing transfer of physical goods and how it affects business processes. In professional services a customer doesn't return a service, like the provider doesn't ship the service. It is more like doesn't accept/provide Or it is done partially. And that has consequences. Most probably as stated in a agreement/contract and/or general terms. A refund is only required when money has already exchanged hands between customer and provider. Otherwise a credit invoice suffices to counter the invoice sent. And it is the accounting department who will close the books on that. > Getting error when returning service (non-physical) product > ----------------------------------------------------------- > > Key: OFBIZ-6728 > URL: https://issues.apache.org/jira/browse/OFBIZ-6728 > Project: OFBiz > Issue Type: Bug > Components: order > Affects Versions: Release Branch 14.12, Trunk > Reporter: Akash Jain > Fix For: Release Branch 14.12, Trunk > > Attachments: Create-Return.png, Error.png, OFBIZ-6728.patch > > > I have created order with "SV-1000" product (isPhysical != 'Y' on product > type entity) of SERVICE type. When I am returning this product getting error, > attached (Create-Return.png & Error.png) screen-shot for the same. > To fix above error added this data because product type of SV-1000 is SERVICE: > ======== > <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" > returnItemMapKey="SERVICE" returnItemTypeId="RET_SPROD_ITEM"/> > ======== -- This message was sent by Atlassian JIRA (v6.3.4#6332)