[dev] Changing salutation when using agent standard response

[Christian Junk]

Hi!

When answering a ticket with a standard response from the agent 
interface a standard mail is created. In AgentCompose.pm the salutation 
of this mail is created and <OTRS_CUSTOMER_REALNAME> is substituted with 
$From. $From looks like "salutation firstname lastname" but I can't find 
the place where $From is composed.
 	
    # --
    # prepare salutation
    # --
    $Data{Salutation} = $QueueObject->GetSalutation();
    # prepare customer realname
    if ($Data{Salutation} =~ /<OTRS_CUSTOMER_REALNAME>/) {
        # get realname
        my $From = '';
        if ($Ticket{CustomerUserID}) {
            $From = $Self->{CustomerUserObject}->CustomerName(UserLogin 
=> $Ticket{CustomerUserID});
        }
        if (!$From) {
            $From = $Data{OrigFrom} || '';
            $From =~ s/<.*>|\(.*\)|\"|;|,//g;
            $From =~ s/( $)|(  $)//g;
        }
        $Data{Salutation} =~ s/<OTRS_CUSTOMER_REALNAME>/$From/g;
    }

Hope you can help me again!

Regards
Christian
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