Hi,
JFYI.
we added new features to he GenericAgent.pl
* improved to use From, To, Cc, Subject and Body for ticket selection - example:
[...]
'delete all tickets with subject "VIRUS 32" in queue abc' => {
# get all tickets with this properties
Queue => 'abc',
Subject => '%VIRUS%',
# new ticket properties
New => {
# DELETE!
Delete => 1,
},
},
[...]
* added "-c Kernel::Config::GenericAgentJobModule" option to GenericAgent.pl
to use it with more then one (Kernel::Config::GenericAgent) job file. For
example you will be able to have Kernel::Config::GenericAgentDelete and
Kernel::Config::GenericAgentMove or other job files to execute it on
different times.
* improved to use alos ticket priorities for search and set options - example:
[...]
'move all abc priority "3 normal" tickets to experts and change priority'=> {
# get all tickets with these properties
Queue => 'abc',
Priorities => ['3 normal'],
# new ticket properties
New => {
Queue => 'experts',
Priority => '4 high',
},
},
[...]
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
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