On Tuesday, November 25, 2003 3:39 PM Jon Grov <[EMAIL PROTECTED]> wrote: > - Relationships between tickets (e.g. "dependencies" - that ticket A > depends on ticket B to be resolved). > - The opportunity to associate keywords/metadata with tickets (this > would of course also affect the search-interface).
You may somewhat "chain" tickets together using the freetext fields and/or customerIds, however, there is currently no possibility to let them depend on each other, nor their states. > - Of lesser importance is the possibility to associate several > attachments to tickets and responses in the web-interface - is this > as trivial as we hope? Yes, simply create them via the admin interface: http://localhost/otrs/index.pl?Action=AdminAttachment and assign them to the specific responses: http://localhost/otrs/index.pl?Action=AdminResponseAttachment which in turn are assigned to your queues: http://localhost/otrs/index.pl?Action=AdminQueueResponses hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
