This little dirty hack adds the 'attachment feature' to your AgentPhoneView. Perhaps it's useful for you, too ...
[OPEN] Kernel/Output/HTML/Standard/AgentPhoneNew.dtl
[FIND]
<form action="$Env{"CGIHandle"}" method="post" name="compose">[CHANGE TO]
<form action="$Env{"CGIHandle"}" method="post" name="compose" enctype="multipart/form-data">
[OPEN] Kernel/Modules/AgentPhone.pm
[FIND IN SUB RUN]
[LINE ~529]
[CASE]
# create new ticket and article
elsif ($Self->{Subaction} eq 'StoreNew') {# -- # should i set an unlock? # --
[ADD BEFORE]
my %UploadStuff = $Self->{ParamObject}->GetUploadAll(
Param => 'file_upload',
Source => 'String',
);
if (%UploadStuff) {
$Self->{TicketObject}->WriteArticlePart(
%UploadStuff,
ArticleID => $ArticleID,
UserID => $Self->{UserID},
);
}MfG Christian Junk Tobias Kr�mer _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
