Hi Roger, thanks for your reply! that helps us very much!
regards tobias -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Roger Meier Sent: Wednesday, December 17, 2003 4:46 PM To: Development community of OTRS Subject: Re: [dev] Re: [otrs] customer user<->group management Hi Tobias I made a workaround, by changing the Type of "user_id" in the "group_customer_user" table to varchar(20), because i see that otrs wan't to insert the CustomerKey. That Key is on our otrs system the loginname, because no other no other definitions works, i don't know why. but with that change it works. I hope i could help you. Roger TK wrote: > Hi Roger, > > we encountered the same problem while updating our system. Do you solved it, yet? > The user_id in group_customer_user is still 0, even in the latest CVS. > We also get the error "Access denied", when a customer tries to create a ticket. > > Thanks in advance! > > Tobias -- ------------------------------------------------------------- addr://Rathausgasse 31, CH-5001 Aarau fon://++41 62 823 9355 http://www.terreactive.com fax://++41 62 823 9356 ------------------------------------------------------------- terreActive AG Wir sichern Ihren Erfolg. ------------------------------------------------------------- _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
