Hi Dirk, On Wed, Jan 14, 2004 at 11:14:21PM +0100, Dirk Scheer wrote: > I've written my own TicketHook. But I've one problem. A new ticket is > correctly created with the TicketHook "Ticket#: 20040114/0006". Now I forward > a message to the customer. The customer gets a mail with the following > subject "[Ticket#: 20040114/0006-FW] ...". > > If the customer replies to this mail with a subject "Re: [Ticket#: > 20040114/0006-FW] ..." a new ticket is generated in OTRS. But if the customer > changes the subject of his reply to "Re: [Ticket#: 20040114/0006] ..." his > answer is assigned to the right OTRS-ticket. > > Can anybody give me a hint, what is going wrong here (OTRS 1.1.1)? > > Here's the code: > [...]
Really? I checked it with your code. And it works fine for me! :) > Thx in advance > Dirk > -- > http://www.scheernet.de/ Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
