Hi Robert,
On Mon, Jan 19, 2004 at 12:05:19PM -0800, Robert L Mathews wrote:
> I use PostMaster.pl to pipe mail into OTRS (via a postfix transport map).
>
> One problem I have noticed is that in the event of a temporary failure,
> PostMaster.pl will often exit with exit status 1. This causes postfix to
> bounce the mail, which is obviously undesirable.
>
> In particular, this problem happens when the database is down -- our
> system bounced a couple of messages during a database upgrade when the
> database was offline for a minute or so.
>
> I have prevented this problem in the future by wrapping most of
> PostMaster.pl in an eval block:
>
> ---------
>
> eval {
>
> ... do PostMaster.pl stuff ...
>
> };
>
> if ($@) {
> # a problem occurred (for example, database unavailable);
> # return a TEMPFAIL error to the mail program to make it
> # try again
> exit (75);
> }
> else {
> exit (0);
> }
>
> ---------
>
> This prevents bouncing messages when the database is unavailable.
>
> I think this problem must affect other people, too; it depends on how you
> run PostMaster.pl, of course, but I suspect this change would prevent
> many systems from bouncing mail during temporary problems -- for example,
> the same problem would happen if PostMaster.pl is run from an alias.
>
> Perhaps this change could be considered for inclusion in OTRS?
Of course, if it helps! :)
However, means this, that emails piped into PostMaster.pl with exit code 75
getting lost (because of no bounce to the sender and not created ticket)?
Thanks for your help!
> --
> Robert Mathews, Tiger Technologies http://www.tigertech.net/
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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