Hi Richard, On Mon, Jan 26, 2004 at 09:35:17AM +0100, Yann RICHARD wrote: > Hi, > > I need to develop some things in OTRS and I would like your > opinion about the time I spend to do that. > I want to develop: > > - add a permanent fields who have a statics value extracted from an > LDAP dir. (ie: I want to add the 'administrative entity' who have send > the ticket.) > - I would like to build stats: > - % per queue. > - % per entity who demand and per queue > - for each entity: > - % per queue.
I'm not sure what you want to do. You want stats about tickets per queue.... I would say, take this picture ftp://ftp.otrs.org/pub/otrs/misc/otrs-1.1-database.png and you should get any infos. > Yann Richard > o--------------------------------------------------------------o > | Yann Richard | > | GPG FingerPrint: | > .oO| A2F4 1EFB 66B6 65F8 1093 E11A 3E0A 9DF6 72E7 DE9E | > `--------------------------------------------------------------o Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
