Upgraded to 1.2.2. It works now. I even get a nice little notice: ========================== To: (Sean Cooper <old_email_address>) replaced with database email! ==========================
Excellent work. :-) ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com ********************************* -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Martin Edenhofer Sent: Saturday, March 27, 2004 9:37 AM To: Development community of OTRS Subject: Re: [dev] RE: [otrs] Feature Request: global replace of updated customer em ail Hi Jake, On Thu, Mar 25, 2004 at 08:31:28AM -0500, Covert, Jake wrote: > I would propose a new separate "Ticket Management" screen in the Admin > section, under the 'Misc' column. > > There you could run standard search and replace options. > > This might also be a good place to implement the GUI side of the > Generic-Agent I know you've been thinking about. :-) Yes. :) > I see what you mean, when you say that it's not always the email address. > ---------------------------- > As an example of this: I change the email address of a customer. Then I > find his/her one open ticket. I update the customer information fine. Then > I click on 'Empty Reply'. For some reason, the "To:" field is still > populated with the old email address. > > Must be that the email info is stored somewhere else as well. Not with OTRS 1.2. If the customer is changed, the the database email address is used/replaced with the old one. > ********************************* > Jake Covert > Infrastructure Analyst > Electronic Data Systems > PSIC Support Group > http://www.eds.com <http://www.eds.com> Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
