Hi Dmitriy,

On Wed, Mar 31, 2004 at 03:18:33PM +0300, Dmitriy Borisov wrote:
> I need some information about parameters of functions in CustomerAuth and 
> CustomerUser modules.
> 
> Our ISP have native database of the users, and i want to integrate it with 
> OTRS. I thinking to do it in next way:
> 1) IF authorization is normal do nothing
> 2) IF user password is wrong but user exist, update user information in OTRS 
> database from our corporative database and try to authorize again
> 3) IF user is wrong, search for this user in our corporative database, if 
> succesfull, then add user to OTRS database and try to authorize again
> 
> I can add or change information in OTRS database directly, but there are 
> alredy exists a mechanism to do it in CustomerUser module. But i don`t know 
> anything about format of parametrs of their methods. Who can help me?

We do have some online docu:

 * http://doc.otrs.org/cvs/en/html/dev-fw.html
 * http://doc.otrs.org/cvs/en/html/dev-custom-modules-aauth.html
 * http://dev.otrs.org/ (coming up)

If you have still any questios, just ask. :)

> -- 
> With best regards,
>       Dmitriy Borisov
>       Network administrator of INTS ISP

  Martin Edenhofer

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Manage your communication! 

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