Hi all, I currently use 1.2.3 with some change:
To close BUG 198 I use Kernel/System/CustomerUser/LDAP.pm 1.20 To have Free Fields in Customer new ticket form (CustomerMessage) I use Kernel/Output/HTML/Standard/CustomerMessageNew.dtl v1.10 and Kernel/Modules/CustomerMessage.pm to revision 1.27. (This tips have been given in a thread on [EMAIL PROTECTED] mailling list) This tips cause a bug when customer try to create ticket via web interface (http://lists.otrs.org/pipermail/otrs/2004-April/004717.html) At the momment I have found no solution to this. To help developpers this is the trace in apache error log: ERROR: OTRS-CGI-CRI-954 Perl: 5.8.0 OS: linux Time: Mon Apr 26 15:43:00 2004, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Message: Need ID or Name!, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Traceback (26587): , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Module: Kernel::System::State::StateGet (v1.7) Line: 81, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Module: Kernel::System::Ticket::CreateTicketDB (v1.70) Line: 227, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Module: Kernel::Modules::CustomerMessage::Run (v1.27) Line: 274, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Module: /applis/Internet/otrs-cvs/bin/cgi-bin/customer.pl (v1.24) Line: 691, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage ERROR: OTRS-CGI-CRI-954 Perl: 5.8.0 OS: linux Time: Mon Apr 26 15:43:00 2004, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Message: No StateID!!!, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Traceback (26587): , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Module: Kernel::System::Ticket::CreateTicketDB (v1.70) Line: 235, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Module: Kernel::Modules::CustomerMessage::Run (v1.27) Line: 274, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Module: /applis/Internet/otrs-cvs/bin/cgi-bin/customer.pl (v1.24) Line: 691, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage ERROR: OTRS-CGI-CRI-954 Perl: 5.8.0 OS: linux Time: Mon Apr 26 15:43:00 2004, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Message: Need TicketID!, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Traceback (26587): , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Module: Kernel::System::Ticket::Article::CreateArticle (v1.52) Line: 41, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Module: Kernel::Modules::CustomerMessage::Run (v1.27) Line: 288, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage Module: /applis/Internet/otrs-cvs/bin/cgi-bin/customer.pl (v1.24) Line: 691, referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage , referer: http://myserver/otrs-cvs/customer.pl?Action=CustomerMessage In addition I would like to have free fields on AgentPhone and AgentEmail. Is there a little hack to have complete free fields support or I must use CVS HEAD to have this ? Yann -- o--------------------------------------------------------------o | Yann Richard | | GPG FingerPrint: | .oO| A2F4 1EFB 66B6 65F8 1093 E11A 3E0A 9DF6 72E7 DE9E | `--------------------------------------------------------------o _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
