Hi J�rg,
On Tue, Jun 15, 2004 at 07:24:10AM +0200, Joerg Friedrich wrote:
> a few days I noticed that our otrs-system is very slow.
> But only when I browse through the queues, every other page is as fast
> as usual, so I thought, the problem is somewhere else.
>
> I just realized, that everytime someone clicks on "Queue View" or any
> queue the load on the Server jumps at 100% running 'postmaster' for
> about 5 seconds, then the queue is displayed and the server load is at
> zero.
>
> now I found in apache errorlog:
>
> Charset encode 'unicode-1-1-utf-7' -=> 'iso-8859-15' ([EMAIL PROTECTED]) not
> supported!
> Charset encode 'unicode-1-1-utf-7' -=> 'iso-8859-15' ([EMAIL PROTECTED]) not
> supported!
> Charset encode 'unicode-1-1-utf-7' -=> 'iso-8859-15' (Delivery Status Notification
> (Failure)) not supported!
> Charset encode 'unicode-1-1-utf-7' -=> 'iso-8859-15' (This is an automatically
> generated Delivery Status Notification.
> [...]
This is just a message that perl can't convert "unicode-1-1-utf-7" chateset
to "iso-8859-15" charset. Because perl can't convert "unicode-1-1-utf-7" charsets.
I would guess that this is an database problem. How many open tickets in the
system? How many tickets in the system? What database do you use?
PS: ((otrs.de)) also offers commerical support. :)
> J�rg Friedrich
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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