Hello Robert,
As far as I can see in v1.3 you can add a response from the FAQ
section (not only the prepared responses), but there is no way
to combine 2 answers from FAQ (only one FAQ + one response) .
I think this would be a great feature.
Cheers,
Daniel
Wednesday, July 7, 2004, 8:00:52 PM, you wrote:
Robert> Hello,
Robert> what do you think about adding answer "snipplets" to the compose form ?
Robert> With the answers section right now its difficult to respond to many
Robert> different questions in one mail. It's hard to prepare a mail with
Robert> answers that fits to such a mail. The feature of having a selection box
Robert> with an "add" button, which adds the content of the prepared answer to
Robert> the composed message at the location the cursor is at would help here.
Robert> What do other think about this feature or this is even a planned feature ?
Robert> Thank you,
Robert> Robert Heinzmann
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