Hello,
don't bother answering this, already fond the answer :D
for others who have the same problem here is the sollution :
edit the file :
Kernel/Output/HTML/Standard/TicketView.dtl
and at the beginning of the file after the lines :
<a
href="$Env{"Baselink"}Action=AgentPriority&TicketID=$Data{"TicketID"}"
onmouseover="window.status='$Text{"Priority"}'; return true;"
onmouseout="windo
w.status='';" class="menuitem">$Text{"Priority"}</a> -
<a
href="$Env{"Baselink"}Action=AgentHistory&TicketID=$Data{"TicketID"}"
onmouseover="window.status='$Text{"History"}'; return true;"
onmouseout="window.
status='';" class="menuitem">$Text{"History"}</a> -
<a href="$Env{"Baselink"}Action=AgentNote&TicketID=$Data{"TicketID"}"
onmouseover="window.status='$Text{"Note"}'; return true;"
onmouseout="window.status
='';" class="menuitem">$Text{"Note"}</a> -
<a href="$Env{"Baselink"}Action=AgentClose&TicketID=$Data{"TicketID"}"
onmouseover="window.status='$Text{"Close"}'; return true;"
onmouseout="window.stat
us='';" class="menuitem">$Text{"Close"}</a>
you can add your own
<a href="link">new link</a>
Now I have one more question :
what do I have to modify to make this new link available only on some
Queue not all of them ? is this possible ?
On Saturday 24 July 2004 14:01, Daniel Dumitrache wrote:
> Hello,
>
>
> I am using OTRS and I need to make some modifications to how the
> Agent page looks like.
>
> When a ticket is zoomed, I need to add an other link on the toolbar
> that contains :
> Lock - Priority - History - Owner - Note - Customer - Free Fields -
> Link - Print - Pending - Close
> the link should be to a ceratin webpage in this format :
> http://host/index.pl?TicketID=$ticketid
>
> I am somehow a perl newbie, I searched trough the scripts but
> couldn't find anything relevant. Please help me.
>
>
> Thank you.
>
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--
Daniel Dumitrache
BitDefender Technical Support Engineer
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