Martin Edenhofer said the following on 08/10/2004 11:25 AM: > Hi Andreas, > > good work! :)
Thanks > > Is it free to put it into the OTRS framework? Yes, of course it it. BTW: Currently I'm working on an "incident-report" module for OTRS. Normally a customer creates the ticket. In our case we must create a ticket for a customer. It's like the Phone-View but for the following scenario: We detect a virus infection (for example). Now we want to notify the customer and create a ticket to track this case. This may be interesting for your customers, too. Andreas -- ! Andreas Jobs Network Operating Center ! ! Ruhr-Universitaet Bochum ! ! Cats can work out mathematically the exact place to sit that ! ! will cause most inconvenience. Pam Brown ! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
