Hi Robert,
Robert Heinzmann wrote:
I was thinking about extending the CustomerUser part to upload "Customer info" files (Screenshots, Configurations etc.). When browsing the source code I discovered an interesting part in Output/HTML/Standard/AdminCustomerUserForm.dtl:
<!-- dtl:block:PreferencesUpload --> ?
[...]
<input name="GenericTopic::$QData{"PrefKey"}" type="file" size="40" class="fixed">
<a href="$Env{"Baselink"}Action=$Env{"Action"}&Subaction=Download&ID=$QData{"UserID"}&File=$QData{"Pre
fKey"}">$QData{"Filename"}</a> [...]
These lines looks like preparations to implement such a feature. Is this a planned feature and will it be part of a upcoming OTRS release ?
It's for feature. For upcoming OTRS 2.0.
For example to add pgp keys to customers:
[Kernel/Config.pm]
$Self->{CustomerPreferencesGroups}->{PGP} = {
Colum => 'Other Options',
Label => 'PGP Key',
Desc => 'PGP Key Upload',
Type => 'Upload',
PrefKey => 'UserPGPKey',
Activ => 0,
};
[...]Currently the forntend will work, but not the backend.
Robert Heinzmann
Martin Edenhofer
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