Hi all!
OTRS (v. 1.3.2) has the issue to lowercases CustomerIDs and CustomerUserIDs before assigning them to a ticket, if one of them is read from LDAP and bears uppercase letters. This leads to the ticket history search not matching and the history not being found.
I wrote a little patch which can be found on http://wiki.robertkehl.de/index.pl?PatchCorrectCustomerUserLDAP to corrects this. Additionally, I entered this is as bug #602: http://bugs.otrs.org/show_bug.cgi?id=602
Have a great time,
Robert Kehl _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
