Hi,
I would like to change the Ticket Age with the Working time passed till it was opened.
I've been reading different modules, and I think it would be fine to implemet with
TimeWeekdaysCounted
TimeWorkingHours
TimeVacationsDays
TimeVacationsDaysOneTime
in Config.pm
I've seen a commented $Ticket{SLAAge} in several modules too.Is this intended for my modification? Is it part of an older or a new development? Can I use SLAAge yet?
Thank you.
Raul Santamaria
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