Hi Thomas,
Kaiser Dr., Thomas (LfStaD) wrote:
Since we have sometimes long cases with a lot of emails in one ticket,
> we would like to suggest to add in AgentQueueView the number of > articles of a ticket on the right hand side near "status". This > would make it much easier to find these tickets. Has anybody > done this already?
No. I see a performance issue because OTRS needs to lookup the number of articles of every ticket. So this will take time in large installations. :-/
Anyway, thanks for sharing ideas! :-)
----------------------------------------------------- Dr. Thomas Kaiser Bayern-CERT Bayer. Landesamt f�r Statistik und Datenverarbeitung
Martin
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
