by changing Ticket::Whatevers to TicketWhatevers in the code]
I installed 2.0beta1, some observations.
- postgres upgrade script _still_ contains mysql in the comment as example ;-))
Apart from that, upgrade worked almost seamless. Some Config.pm variables
were changed (like my very first comment showed: TicketNumberGenerator became
Ticket::NumberGenerator and like that), I figured this out pretty painfully
for my own module mentioned up there.
Linking and merging actually work, which is great, but not really what I'd expect, comments below:
- I would expect closing a parent would close all its descendants (children and grandchildren etc), or at least have the possibility to do so.
- Parents should be able to see all notes/entries of children together
(probably using a "show all children" link), and navigate through them.
I imagine every line would contain the source of the line, a clickable
ticket number, if user want to attach new note to there. Or even a [note here]
link? (I hope I was able to tell what I mean :))
- Merge should have similiar UI to linking: a chooser. I hate to memorise ticket numbers.
- Merge-with-all-children feature?
- For me it was unexpected that merge interface asks a ticket to merge INTO,
and not merge FROM. UI could be a bit more detailed.
- We often would like to open a new phone ticket based on an existing ticket or note, for example to call a user on a number in a note of a ticket. Would be nice to see the last ticket at the bottom of the "new phone ticket" UI and being able to see the contents of its notes. (Or vice versa, open a new phone ticket when browsing a ticket without losing the content of the screen, like opening a "new phone ticket" UI at the very bottom, or top.) Probably should be selectable (may annoy some people).
- Being able to use a template to create a new email or phone ticket would be neat. (We often create tickets FOR customers with pretty standard texts, like "we're happy to inform you that your windows(r)(tm) machine is infected again and we happened to block your connection, have a nice day".)
- FAQ might be used for the above as a hack, but "Done" button is maybe very badly named. I'd call it "Select" or even "Copy to form".
So far that's it. I want to check whether utf-8 still screws up email output, but that's not for today.
Bests, Peter
-- Now using M2, Opera's e-mail client: http://www.opera.com/m2/
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