Hi Thomas,
sure, there would be a way to implement TicketFreeText updates in
FollowUp.pm.
But at first (maybe I have a other idea) tell me a example/scenario and
I'll think about. :-)
PS: Thanks for the gpg bug report. :)
Martin
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Kaiser Dr., Thomas (LfStaD) wrote:
Hello,
We are investigating in an mechanismen to couple HP ServiceDesk and
OTRS. One problem is the ticket reference on both sides. We agreed to
keep each others ticket id and do update. We used the ticketkey and
ticketvalue free fields for this. Unfortunately an update of ticket free
fields is not included in FollowUp. Is there a possibility to implement
this in the FollowUp.pm or any other ideas?
Regards
Thomas Kaiser
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