Hello Sascha,
We achieved this by updating Kernel/Modules/AgentCompose.pm:
sub _Mask {
my $Self = shift;
my %Param = @_;
# build next states string
+ #
+ # Set default next state dependent on ResponseID
+ #
+ if ($Param{ResponseID} eq "35") {
+ $Param{'NextStatesStrg'} = $Self->{LayoutObject}->OptionStrgHashRef(
+ Data => $Param{NextStates},
+ Name => 'ComposeStateID',
+ Selected => 'In Progress'
+ );
+ } elsif ($Param{ResponseID} eq "40") {
+ $Param{'NextStatesStrg'} = $Self->{LayoutObject}->OptionStrgHashRef(
+ Data => $Param{NextStates},
+ Name => 'ComposeStateID',
+ Selected => 'Closed'
+ );
+ } else {
+ #
+ # end
+ #
$Param{'NextStatesStrg'} = $Self->{LayoutObject}->OptionStrgHashRef(
Data => $Param{NextStates},
Name => 'ComposeStateID',
Selected => $Param{NextState}
);
+ #
+ }
+ #
# build select string
if ($Param{StdAttachments} && %{$Param{StdAttachments}}) {
my %Data = %{$Param{StdAttachments}};
$Param{'StdAttachmentsStrg'} = "<select name=\"StdAttachmentID\"
size=2 multiple>\n";
foreach (sort {$Data{$a} cmp $Data{$b}} keys %Data) {
.....
$Param{ResponseID} is the Response Identifier as held in the list in Admin Area
-> Responses and the 'Selected' value is the textual value of the required
(existing) status. As this only selects the default from the list, if is
still possible to select another status if required.
HTH,
Graeme
[EMAIL PROTECTED] wrote:
>
> Hi,
>
> I have a suggestion for OTRS, probably someone wants to implement this:
>
> When creating a response template (Admin Area -> Responses;
> AdminResponse.pm), it would be nice to have the possibility to define
> the next ticket state.
>
> For example: I have a 'CloseWithStateExplanation' template, and often
> people forget to change the next ticket state. The result is a nice
> explanation about the state ('closed'),
> but the state is of course still 'open'.
>
>
> Best regards,
> Sascha Rommelfangen
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/dev
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
--
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient, please contact the sender by
reply email and destroy all copies of the original message.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
